Official WhatsApp Business API

One WhatsApp Inbox.
Your entire customer journey.

Connect WhatsApp, Instagram, Facebook and your sales team in one workspace. Automate conversations, capture leads, close sales and support customers — all from one place.

Book a demo Explore platform

Official WhatsApp Business APITeam inboxAutomationCommerce

The problem

Your customers are messaging. Is your team keeping up?

Missed leads

Customers message after hours and nobody answers until the morning — by which time they have asked someone else.

Scattered conversations

The same customer is in WhatsApp, Instagram and Facebook, and no one on the team can see the whole history.

Manual follow-ups

Your team spends its day retyping the same answers about price, stock and delivery instead of selling.

The solution

BotSyncWA brings everything together.

CaptureAds, catalogue and DMs land as real leads.

AutomateThe bot answers instantly, in any language.

EngageBroadcasts and follow-ups reach the right list.

ConvertCatalogue, cart and payment inside the chat.

SupportComplex chats route to the right person.

Team inbox12 open

Priya NairJust paid — when will it arrive?MariePaid

Rohit MenonDo you deliver to Bandra?ArunQualifying

Sana QureshiSent from InstagramUnassignedNew

Vikram S.Need a bulk quote for 200 unitsMarieLead

One team inbox

One inbox for your entire team.

Give your team one shared workspace to manage conversations, leads and customer history — without switching between apps or passing a phone around.

Shared WhatsApp inbox on your own business number
Assign conversations to the right agent
Internal notes your customer never sees
Full customer history, whatever channel it started on
Tags, lead status and templates
Media and documents in the thread

See how it works

Automation

Automate conversations. Keep the human touch.

The bot handles the repetitive opening of every conversation. Your team arrives when the conversation is worth their time — and sees everything that was said before.

Customer messageArrives from any channel
Bot respondsInstantly, in their language
Collect detailsName, need, budget
Qualify leadScored against your rules
Assign agentRouted by team and tag
Agent takes overWith the full history

Chatbots

Button-based journeys built on a canvas — no code.

Auto replies

Answer price, stock and delivery questions instantly.

Lead qualification

Ask the qualifying questions before a human does.

Agent handoff

Hand over at any node, with nothing repeated.

Sales & commerce

Turn conversations into revenue.

Move a customer from their first message to product, payment and order confirmation without ever leaving the conversation.

AdWhatsAppProductPaymentOrder

Explore commerce

WhatsApp storefront

A shop that stays open at 2am.

Product catalog

Browsed inside the conversation.

Payment links

Checkout without leaving the chat.

Order notifications

Confirmation, dispatch and tracking.

Abandoned cart recovery

A nudge to the people who nearly bought.

Automated follow-ups

Reorder reminders that write themselves.

Omnichannel

Meet customers wherever they message you.

Manage conversations across your most important messaging channels from one unified workspace. Start on Instagram, continue on WhatsApp — same thread, same history.

WhatsAppLive chat · bulk message · chatbot · API

InstagramLive chat · DM and comment automation

FacebookLive chat · DM and comment automation

RCSBulk message · rich media cards

Web chatLive chat on your own website

Integrations

Connect the tools you already use.

External actions call your CRM, your sheets and your billing mid-conversation — and anything else you can reach over a webhook.

+ many more apps & software · connected via external actions & webhooks

View integrations

Industries we work with

Built for every customer conversation.

From real estate and healthcare to education and e-commerce — BotSyncWA runs WhatsApp automation for businesses of every kind across India.

Healthcare

Patient enquiries, appointment reminders and review requests after the visit.

Real Estate

Fast follow-up on property enquiries, lead qualification and routing to the right agent.

Education

Admissions enquiries, registrations and student communication in one thread.

D2C & E-commerce

Order updates, abandoned cart recovery and in-chat payments, at scale.

Automotive

Test drive bookings, service reminders and review requests after each job.

Financial Services

Structured journeys for loan updates, policy reminders and client follow-ups.

Restaurants & Local Business

Reservations, promotions to your own list, and reviews collected by QR.

Startups & Growth-stage

Automation and a shared inbox without hiring an operations team to run it.

Why BotSyncWA

Everything your team needs to turn conversations into customers.

One workspace

Manage customer conversations from one place, on one number, across every channel.

Automation first

Reduce repetitive work with workflows that answer, qualify and route on their own.

Built for teams

Give every agent the right conversation at the right time, with the whole history.

Made for growth

Broadcast tiers rise with your volume — 1k to unlimited, upgraded automatically.

WhatsApp CRM & analytics

How we work.

Manage chats, contacts, campaigns and analytics from one dashboard — and we set the whole thing up with you rather than handing over a login.

Discover
Understand your goals, your volume and the conversations you already have.
Build
Set up the number, the journeys and the integrations your team will actually use.
Automate
Hand the repetitive half of every conversation to the bot.
Scale
Track what converts, then broadcast, retarget and grow the volume.

Built on the official API

Trusted by teams that take customer conversations seriously.

BotSyncWA runs on the official WhatsApp Business API. We handle Meta verification, migration and setup end to end — you keep your number and your history.

1M+Contacts per account

5Channels, one inbox

100kBroadcasts a day at Tier 3

24/7Automated, every language

[ 09 ]

Live in five steps.

Official WhatsApp API setup

Step one

Step two

Choose your plan

Step three

Business verification by Meta

Step four

API setup & integration

You're live

Start engaging with customers

Mandatory for API access1Verified Facebook Business Manager ID2Display name clearly related to your businessDetails

Pricing

Simple pricing. Built to scale with you.

Three plans, plus usage-based messaging charges set by Meta. 18% GST applies on all prices.

Growth

₹999/ month + GST

Onboarding ₹3,000, one-time

1 team member
1 million contacts
Broadcasting & segmentation

Start with Growth

₹17,685.84 for 12 months, all in

Questions, answered plainly.

What is BotSyncWA?

A customer conversation platform built on the official WhatsApp Business API. It gives your team one shared inbox across WhatsApp, Instagram, Facebook, RCS and web chat, with automation, broadcasting and in-chat payments on top.

Do I need a WhatsApp Business API account?

Yes, and we set it up for you. You need a verified Facebook Business Manager ID, a number without an active WhatsApp account on it, and a display name that matches your business. We handle Meta verification and migration end to end.

Can multiple agents use one WhatsApp number?

That is the point of the team inbox. Your whole team works from one business number, conversations get assigned to individuals, and everyone can see the full history.

Can I automate customer replies?

Yes. Build button-based journeys on a canvas with no code, in every language you sell in. The bot can answer, qualify and book, then hand over to a person at any point without the customer repeating themselves.

Can I connect Shopify or WooCommerce?

Yes, along with Razorpay, Stripe, Zoho, Google Sheets, HubSpot, Zapier and Instamojo. Anything else can be reached through external actions and webhooks.

How does pricing work?

Plans start at ₹999 a month plus 18% GST, on 3, 6 or 12 month terms. On top of that, Meta charges per message — marketing messages are ₹0.8636, utility and authentication ₹0.115, RCS ₹0.25, and service conversations started by the customer are free and unlimited.

How do I get started?

Contact us with your business details, choose a plan, and we take it from there: Meta verification, API setup and integration. Most businesses are live in five steps.

Get started

Ready to turn conversations into customers?

Bring your team, your automation and your customer conversations together — on the number your customers already message.

Book a demo Talk to sales

One WhatsApp Inbox.Your entire customer journey.